We strive to deliver the very best claims outcome for our clients and provide access to a dedicated team of experts who are committed to delivering great clients service and specialist technical advice.
Our claims tean act a s your first point of contract following a loss and will advise whether we need to involve specialist technical claims experts or directly connect you to your insurer.
We’ll take the time to explain what happens next and outline our approach.
We’ll email your claim number and other relevant information.
The insurer will contact you if they need additional information. We will provide specialist technical advice for highly complex claims.
The insurer will contact you if they need additional information.
We will provide specialist technical advice for highly complex claims.
If you have any questions regarding your claim, contact our team directly. During the life of your claim, your Paragon client manager will be kept fully informed of any issues that arise.
Within two months of a claims notification, we will seek feedback on how satisfied you were with the service you received from your insurer, which allows us to continually improve our services.
By constantly monitoring insurer performance, you and your Paragon client manager will be in a better position to make informed decisions at renewal time.
Our approach enables us to secure effective solutions for our clients in a time efficient manner personalised specifically for you.
